Cancellations and Modifications
What is KRAPHY’s Cancellation Policy?
You can cancel an order until it has not been packed/shipped from our Warehouse on Website/Mobile-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. Please go to the order history section after logging into your account and select the edit or cancel order option for any cancellations.
Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘edit or change order’ option that is available under ‘Order History’ section of Website/M-site
How do I cancel my Order?
Tap on “Order History” section under the main menu of your Website/Mobile-site after logging in to your account and press on “edit or cancel order” and then select the item or order you want to cancel
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.